Modern Insider - Latest Comments

Re: Service: It goes a long way… how AT&T kept my iPhone 4s business by being honest

Ted Sindzinski — Fri, 07 Oct 2011 17:10:30 -0000

Thank you for taking the time to reply directly to this post Chris and share more of AT&T's approach. I've reached out directly to provide more information on the rep as promised.

Have a great weekend as well.

Re: Service: It goes a long way… how AT&T kept my iPhone 4s business by being honest

Christopher Baccus — Fri, 07 Oct 2011 16:56:07 -0000

Hi Ted,

Thank you for sharing your experience. We are committed to improving our customer service and it is great to hear when someone's expectations are exceeded, so thank you for that. Also our presence in social media is all about not ignoring customers and instead creating a dialog with the goal of an improved experience with AT&T.

I tried locating your email on this blog, but your About page said it is "coming soon." Feel free to contact me by email and I'll be happy to find the rep's name and pass along your comments here.

Have a great weekend,

Christopher Baccus
AT&T
Executive Director of Digital & Social Media
christopher.n.baccus@att.com

Re: Google Plus… Can it move fast enough to attract mom or will it just be us early adopters [again]

arefin sultan — Mon, 26 Sep 2011 08:17:53 -0000

It will be great to see Google have a way to enable business to take advantage of Google Plus. Also if they retain the DO FOLLOW on links it may also be beneficial for SEO purposes.
מתחתנים

Re: Google Plus… Can it move fast enough to attract mom or will it just be us early adopters [again]

Balamurugan Balusamy — Sun, 10 Jul 2011 23:21:59 -0000

will google + will not follow suit of buzz ,hopefully not!!!

Re: Google Plus… Can it move fast enough to attract mom or will it just be us early adopters [again]

libertysoup.org — Fri, 01 Jul 2011 16:12:13 -0000

Why no comments? Very fun & useful post. took me a minute to figure out how to leave comment. does that make me a dork? i'm looking for help marketing my website www.libertysoup.org. Sent message to that effect. Any recommendations/?

Re: Solid execution: Delta gets smacked by soldier’s viral video, responds & changes policy in hours

Jay A. Allen — Wed, 08 Jun 2011 17:09:48 -0000

Corporate agility at its best. When folks like Rachel are employed to monitor the "air"waves (pun intended) and given the responsibility and accountability to access to the C-Suite when necessary, change can happen. This is business of the future. Sort the wheat from the chaff, make a difference today. Business process re-engineering, Lean, call it whatever suits you. Similar to the changes in the intelligence field, it's not so much about what you know, but whether you can act responsibly and quickly on what you know.